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How to388 login Protects Your Personal Data

Your personal data — account details, payment records from DANA, OVO, GoPay and QRIS transactions, and device session logs — is held under a clear privacy framework that…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS payment records protectedAccount data held only as long as requiredYou may request deletion at any timeNo third-party sale of your personal data
Explore the Lobby Read FAQ
to388 login How to388 login Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Our live chat team is available 24 hours a day, 7 days a week.
Email Privacy Request For formal written requests — data access, correction or deletion — email our privacy…
Account Dashboard Form Log in to your account, navigate to Settings, then select Privacy & Data.
DATA HANDLING PRACTICES

Six Ways We Secure and Manage Your Data

We handle your personal data across six operational areas — from the moment you register through every DANA or GoPay transaction to the point you close your account.

Encryption in Transit

All data exchanged between your browser or app and our servers uses TLS 1.2 or higher.

Cookie Controls

We use session cookies for account authentication and analytics cookies to understand how you navigate the lobby.

Payment Data Retention

Transaction records linked to your QRIS, GoPay or OVO deposits are retained for a minimum period required by financial regulations…

Account Security Layers

Your account is protected by password hashing and optional two-factor authentication via SMS or an authenticator app.

Third-Party Data Sharing

We do not sell your personal data. We share only the minimum data required with payment processors such as DANA…

Data Deletion Requests

You may request full deletion of your personal data by contacting us through live chat or the account dashboard form.

Frequently Asked Questions About Our Privacy Policy

Below we answer the questions we receive most often about how to388 login collects, stores and protects your data. If your question is not covered here, use the live chat or account dashboard form to reach our privacy team directly.

We collect your full name, email address, phone number and country of residence during registration. Once you make a deposit, we also store your payment method identifier — such as your DANA or OVO account reference — alongside transaction amounts and timestamps.

Payment identifiers from DANA, GoPay, OVO and QRIS are stored in encrypted form on our servers. We never store your full wallet PIN or password. Transaction records are kept for the minimum period required by Indonesia financial regulations, then anonymised.

Yes. Log in, go to Settings, then select Privacy & Data and submit a data export request. We will compile your account profile, transaction history and communication records and deliver them to your registered email address within 7 working days.

We share data only with payment processors such as DANA and GoPay — strictly to complete your transactions — and with fraud-detection partners under binding data-processing agreements. We do not sell or rent your personal data to marketers or data brokers under any circumstances.

Contact our live chat team or submit a deletion request via the Privacy & Data section of your account dashboard. After identity verification, we aim to complete deletion within 14 days, retaining only the records we are legally required to keep under applicable Indonesia law.

We use essential cookies for session authentication and optional analytics cookies to monitor lobby navigation patterns. Open Cookie Preferences from your account settings to accept, reject or customise non-essential cookies at any time without affecting your ability to log in.

Yes. Our privacy obligations apply to every account holder regardless of which features are available to them. Where access to specific services depends on local law, we still collect, store and protect your personal data in accordance with this same policy.

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