Reference

Your Rights and Our Legal Commitments

to388 login operates under a defined legal framework that governs how your account data is stored, how transactions are processed via DANA, OVO, GoPay and QRIS, and what…

Data Retention PolicyAccount Holder RightsQRIS & DANA ComplianceCookie Usage TermsJurisdiction Disclosure
to388 login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you need to raise a legal query, request a data copy, or flag a policy concern, our compliance team is reachable through three direct channels.

Live Chat Support Our live chat operates 24 hours a day, 7 days a week.
Email Compliance Team Send written legal requests or data-access queries to our compliance inbox.
Account Portal Request Log into your account, navigate to Settings, then select 'Legal & Privacy'.
ACCOUNT SECURITY STANDARDS

How to388 login Protects Your Legal Interests

We handle your account and transaction data under strict internal protocols designed to keep your information accurate, secure and accessible only to you.

Data Encryption at Rest

All personal and payment data — including OVO and GoPay transaction records — is encrypted using AES-256 at rest.

Cookie Policy Transparency

We use session cookies to keep your account active and analytics cookies to improve page performance.

Account Data Retention

We retain account data for as long as your account remains active, plus an additional period required by applicable Indonesian…

Third-Party Data Sharing

We do not sell or rent your data. Payment processors such as QRIS and DANA receive only the minimum transaction…

Who to Contact for Changes

To update personal details, correct an error in your account record, or request removal of stored data, go to Settings…

Legal Update Notifications

When our terms or privacy policy change materially, we send an email notification to your registered address at least 7…

Frequently Asked Legal Questions

These are the questions our account holders ask most often about their legal rights, data handling and policy access. Each answer reflects the actual process we follow on this platform.

Yes. Log in, go to Settings, then 'Legal & Privacy', and submit a data-access request. We compile a full export of your account data and deliver it to your registered email within 5 business days of the request.

Access to specific features — including payment methods like DANA, OVO, GoPay and QRIS — depends on local law. We apply the same account terms nationally, but certain services may be restricted where local law prohibits them.

We retain transaction records for the minimum period required by Indonesian financial regulations. After that retention period expires and your account is closed, non-essential transaction logs are deleted within 30 days.

On verified account closure, we begin a 30-day deletion cycle for non-essential data. Records required by financial regulations are held for the legally mandated period only, then permanently removed from our systems.

Reach our compliance team directly via live chat — type 'legal request' at the start — or email the compliance inbox. We acknowledge all formal complaints within 4 hours and respond in full within 2 business days.

Only the minimum data required to complete a transfer is shared with the payment processor. We do not share QRIS or GoPay transaction details with any marketing partner or third party without your explicit written consent.

We send a notification to your registered email address at least 7 days before any material change takes effect. You can also check the 'Legal & Privacy' section of your account settings for the current version at any time.